Return Information

You can return the product you have purchased within seven (7) days from the date of purchase, without opening, destroying, spoiling, or using the product as you bought it. Return the product with the product invoice, a petition or return form including your order number.

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. Do not forget that you have accepted that the cargo company has fully fulfilled its duty after the product is received.

Returns of products that have been opened, used or destroyed are not accepted.

The customer is obliged to return the product as it was when it was delivered to him, and in case of use, to compensate the loss in the commercial value of the goods due to use.

If naturali.com.tr detects any deterioration, destruction, tearing, misuse or excessive use of the product and its packaging caused by the user, and if the product is not returned as it was when it was delivered to the customer, it may not take the product back and may not refund the price.

In the event that the customer returns the product or withdraws from his shopping, if the product sold is invoiced to the real person, the return process starts from the moment the returned product reaches naturali.com.tr with the invoice of the product and all other documents sent, and if it is a legal person, the return invoice. If the payment is made by money order or EFT, the product price is returned to the customer's account within 2 working days. The product return fee to the credit card is made by your bank between 2-6 weeks. During this period, naturali.com.tr has no savings.

For products returned in accordance with the above conditions, the shipping fee will be paid by the customer.

Credit Card refunds will be made within 3 business days. Your bank may reflect the refund on your credit card account on the same day. In this situation you need to call the credit-card services of your bank. After the "Cancelled" warning about your order is displayed, the entire amount is returned to your credit card or to your bank to which you made the transfer. Refunds made in installment sales are reflected to your credit card as a plus balance every month.

Law on Consumer Protection

For malfunctions that may occur after the product reaches the customer, please contact naturali.com.tr customer service unit.

Regulation on Implementation Principles of Distance Contracts

Purpose Article 1- The purpose of this Regulation is to regulate the implementation procedures and principles regarding distance contracts.

Scope Article 2- This Regulation is applied to contracts made in written, visual and electronic media or by using other communication tools and without confronting consumers, where immediate or subsequent delivery or performance of the goods or services to the consumer is agreed.

Basis Article 3- This Regulation has been prepared on the basis of Article 31 of the Law on the Protection of the Consumer No. 4077 dated 23/2/1995 and articles 9/A added to this Law by Law No. 4822.

Definitions Article 4- In the implementation of this Regulation;

a) Ministry: The Ministry of Industry and Trade,

b) Minister: Minister of Industry and Trade,

c) Goods: Movable goods subject to shopping, immovable properties for residence and vacation purposes, and software, audio, video and similar intangible goods prepared for use in electronic environment,

d) Service: Any activity other than providing goods for a fee or benefit,

e) Seller: Real or legal persons, including public legal entities, that offer goods to the consumer within the scope of their commercial or professional activities,

f) Provider: Real or legal persons providing services to the consumer within the scope of their commercial or professional activities, including public legal entities,

g) Consumer: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

h) Lender: Banks, private finance institutions and financing companies that are authorized to give cash loans to consumers in accordance with their legislation,

ı) Distance Contract: It refers to the contracts made in written, visual, telephone and electronic media or by using other communication tools and without confronting the consumers and in which the immediate or subsequent delivery or performance of the goods or services to the consumer is agreed.

Preliminary Information

Article 5- Before the conclusion of the distance contract, the following information must be given to the consumer.

a) The name, title, full address, telephone and, if any, other access information of the seller or provider,

b) The main features of the goods or services subject to the contract,

c) The selling price of the goods or services subject to the contract, including all taxes,

d) The validity period of all the promises of the seller or the supplier, including the price,

e) Information on how the consumer's payments will be made,

f) Information on how the delivery and performance will be made and, if any, the amount of costs related to this and who will cover it,

g) Information on the right of withdrawal and how to exercise this right,

h) If there is a cost to the consumer, the cost of the communication means used,

ı) The program regarding the delivery and performance dates of the goods or services subject to the contract,

j) The full address, telephone and, if any, other access information of the seller or provider, to whom the consumer can forward their requests and complaints. Accuracy of Preliminary Information in Written

Proving Article 6- The contract cannot be concluded unless the consumer confirms in writing that he has obtained the preliminary information correctly and completely. In contracts made in electronic environment, this confirmation process is also done in electronic environment. For the goods, the consumer must obtain the written consent containing the preliminary information before the contractual goods reach him, and for the services, at the latest, before the performance of the contract.

Conditions Required in the Contract

Article 7- The distance contract must be made in writing and a copy of this contract must be given to the consumer. In the contract;

a) Name, title, full address, telephone and, if any, other access information of the consumer, seller or supplier,

b) The date the contract was drawn up,

c) The date and manner of delivery or performance of the good or service,

d) Information on the amount of delivery and performance costs and who will cover it,

e) The type or type, quantity and if any, the brand and model of the good or service subject to the contract,

f) The cash sales price of the good or service in Turkish Lira, including taxes,

g) Total selling price in Turkish Lira to be paid together with interest according to maturity,

h) The amount of interest, the annual rate at which the interest is calculated, and the default interest rate, provided that it does not exceed thirty percent of the interest rate specified in the contract,

i) Down payment amount,

j) Payment schedule,

k) The legal consequences of the debtor's default.

Right of Withdrawal Article 8- Consumer; has the right to withdraw from the contract by refusing the goods without taking any legal and penal responsibility and without giving any reason, within seven days from the date of delivery, in distance contracts for the sale of goods. In distance contracts related to service provision, this period starts on the date of signing of the contract. In the contract, if it is decided to perform the service before the expiration of the 7-day period, the consumer may use his right of withdrawal until the date of the performance. The costs arising from the use of the right of withdrawal belong to the seller or provider. Contracts regarding the services performed instantly in the electronic environment and the goods delivered instantly to the consumer are not subject to the provisions regarding the right of withdrawal and use. Even if the delivery of the goods is made to a person other than the consumer who is a party to the contract, the consumer can use the right of withdrawal. In this case, the seller receives the goods from the third party in accordance with the provisions of the fourth paragraph of Article 9. The consumer cannot use the right of withdrawal for the goods produced in accordance with the special requests and demands of the consumer or made personal by making changes or additions. In addition, the consumer cannot use the right of withdrawal in the case of goods that cannot be returned due to their nature, which are likely to deteriorate rapidly or expire. If one of the conditions in Articles 6 and 7 of this Regulation is missing, the seller or the supplier shall correct the deficiency within thirty days at the latest. In this case, the 7-day period starts from the date when the information regarding the elimination of the said defect is delivered to the consumer in writing. If the price paid by the consumer is partially or completely covered by the seller or the supplier or on the basis of an agreement between the seller or the supplier and the creditor, in case the right of withdrawal is exercised, the credit agreement automatically terminates without any obligation to pay any compensation or penal clause. However, for this, the withdrawal notice must also be sent to the lender in writing.

Obligation of the Seller and the Provider Article 9- The seller or the supplier is obliged to fulfill the obligation within thirty days at the latest from the moment the consumer receives the order. This period can be extended for a maximum of ten days, provided that the consumer is notified in writing beforehand. The seller or the supplier is obliged to return the price, valuable papers and any document that puts the consumer in debt within ten days from the date of receipt of the consumer's notification of withdrawal, and also to take back the goods within twenty days. Before the delivery or performance of the goods or services subject to the distance contract, the seller or the provider delivers a copy of the contract and a copy of the written approval for the confirmation of the preliminary information, by ensuring that the consumer is signed in his own handwriting. The burden of proof in dispute belongs to vendors and providers. Provided that it is based on a just cause, the seller or the supplier may supply the consumer with goods or services of equal quality and price, provided that the performance obligation arising from the contract expires and is stated in the contract. If the seller or supplier cannot fulfill its contractual obligations, claiming that the fulfillment of the goods or services subject to the order has become impossible, it shall notify the consumer of this situation before the contractual performance obligation expires. It returns the price paid and all documents that put it under debt to the consumer within 10 days.

Reimbursement Article 10- In distance contracts, if the payment is made with a credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card is used against his will and illegally. In this case, the card issuer returns the payment amount to the consumer within 10 days from the notification of the objection.

Contracts Out of Scope Article 11- The provisions of this Regulation;

a) related to the bank, insurance,

b) Concluded through vending machines,

c) Contracted via public coin-operated telephones,

d) Contracted through auction,

e) Regarding the supply of goods that are regularly supplied to the consumer's home or workplace for food, beverage and daily consumption,

f) It does not apply to contracts that include provisions regarding the provision of accommodation, transportation, catering, sportive and cultural activities and entertainment services undertaken by the provider on a special day or period.

Enforcement Article 12- This Regulation enters into force on 14/6/2003.

Execution Article 13- The provisions of this Regulation are executed by the Minister of Industry and Trade.

Shopping Procedure

Electronic Shopping Steps
1. First of all, you must be a member of our site.
-You can use the "REGISTER" or "New Member" links to become a member.
2. After determining the amount of products you want to buy, you can add them to your shopping cart by clicking the "Add to Cart" button. The purpose of the shopping cart is to provide convenience by eliminating the need for the customer to purchase as soon as they choose.
3. You can see the price and other information about the product in your Shopping Cart. You can also change the quantities of the products and remove them from your cart.
4. Payment by credit card, payment by credit card in installments, payment by money order, Cash on Delivery. After choosing the payment method, the detail screen appears according to the payment method you have chosen. After entering the desired data, click the "Buy" button.
5. If you are going to make the payment by credit card; As soon as you confirm the order, the information reaches the network processing mechanism (SSL), where the banks that make the payment or receive the payment through a special pass over the net approve or reject this transaction. If your credit card information is valid, your order will be accepted. The cost of the products you buy reaches us via bank. If the order is completed positively, an e-mail is sent to the customer with information about his order. The purchased product is delivered to the person who will receive the order by one of the reliable cargo companies agreed in advance by the customer, in return for showing the identity card.

Order Tracking

Orders placed online on our site are checked periodically every day, at certain times during the day, within the time tolerance specified in the order form. Orders placed after 16:00 are evaluated the next day.
Order transfer is carried out with alternative methods used in parallel.
The order information you have submitted to us via our order form is saved in our database, excluding your credit card information, and is additionally transferred to both our workplace and our service provider via e-mail.
Our database and e-mail boxes are periodically checked by both us and our service provider against any possible problems that may occur in the database or e-mail systems.
If our order system cannot transmit your order to us due to any problem, the visitor is informed during the order.

Payment Tracking

Payment via credit card is made online via TürkPos system.

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

Delivery Tracking

The time we allow for delivery on our order form is 100% tolerant of the time we can deliver.
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.
We have a responsibility to the bank, where we use the credit card system, as well as the customer, for the realization of the delivery.

Product Warranty

The products in our store are under the commitment of manufacturers or importers.

Security
On-Site Data Security

In the transactions you will make in a secure environment, no person, institution or organization can access your information other than you and the bank that allocated the credit card to you. The credit card transaction page transmits the card information directly to the bank's POS system and notifies the customer of the transaction result. Credit card information is not transferred via e-mail or similar methods. It is not possible for us to access the credit card information transferred as a result of the online transaction.